Privacy Policy

Quick Navigation

1. Information We Collect
2. How We Use Your Information
3. Legal Basis for Processing
4. How We Share Your Information
5. Data Retention
6. Your Rights and Choices
7. Data Security
8. Third-Party Links
9. International Data Transfers
10. Contact Information
11. Changes to This Privacy Policy

QXEL ("we," "us," "our," or "QXEL") operates the QXEL digital marketplace platform (the "Platform" or "Service") accessible via qxel.app and its subdomains. We are committed to protecting your privacy and handling your personal data with transparency and care.

This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Platform. It also outlines your rights concerning your personal data.

By accessing or using the QXEL Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Information You Provide Directly

When you use our Platform, we collect information you provide directly:

• Account Information: Name, email address, contact number, password, date of birth, and other personal information you provide
• Product Information: For sellers, the digital products you upload including the product file itself, product title, description, price, categories, product type, and product dates
• Financial Information: We do not store payment card details. Payment processing is handled by trusted third-party payment gateways
• KYC Information: To comply with legal and regulatory requirements, we may collect Know Your Customer (KYC) documents from sellers, which may include identity proof (such as PAN, Aadhaar, or other government-issued ID), address proof, and related verification details
• Location Information: We may collect your location information if you choose to provide it, such as billing address, business address, or other location-related details associated with your account
• Communications: Contents of your messages, inquiries, or support tickets

1.2 Information Collected Automatically

• Device & Log Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, search queries, and interactions
• Transaction Records: Purchase history, transaction amounts, payment status, and withdrawal history

1.3 Information from Third Parties

We may receive limited information from third-party services such as payment processors or social media platforms (if you choose to link your account).

2. How We Use Your Information

2.1 Service Provision

• Create and manage your account
• Process transactions and deliver purchased digital products to buyers
• Store and display your uploaded products to potential buyers
• Provide customer support and service notifications

2.2 Platform Improvement

• Analyze usage patterns to improve functionality
• Develop new features and services
• Personalize your experience and recommendations

2.3 Security & Compliance

• Prevent fraudulent transactions and unauthorized activities
• Comply with applicable laws and regulations
• Enforce our Terms of Service
• Send security alerts and administrative updates

2.4 Communication

With your consent, we may send you marketing communications about new features or products.

3. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

Consent
For specific purposes like marketing communications

Contract Performance
To execute Terms of Service and facilitate marketplace transactions

Legitimate Interests
To operate, secure, and improve our Platform

Legal Obligation
To comply with tax laws and financial regulations

4. How We Share Your Information

We do not sell your personal data.

4.1 With Other Users

As part of the digital marketplace function:

• Buyer Information: Name and email may be shared with the seller for transaction completion
• Seller Information: Public profile and listed products are visible to all users
• Product Details: Product title, description, price, categories, type, and dates are publicly displayed
• Digital Products: The actual product files you upload are shared with buyers upon purchase

4.2 With Service Providers

• Payment processors for transaction handling
• Cloud hosting providers for data and product storage
• Email services for communications and product delivery
• Analytics providers to understand Platform usage

4.3 For Legal Reasons

We may disclose information if required by law, to protect our rights, or to enforce our Terms of Service.

4.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Active Accounts
Until account deletion or a prolonged period of inactivity.

Transaction Records
7–8 years, as required by applicable financial and tax regulations.

Product Information
Product information is retained while a product is listed on the platform. Users may delete products; however, if a product has generated one or more sales, it will be archived rather than permanently deleted to ensure continued access for previous purchasers. Archived product information will be retained for this purpose.

Digital Product Files
Digital product files are stored while a product is listed on the platform. If a product with sales is removed by its creator, the files will be archived and retained to allow past buyers to access their purchases.

When a product is archived, associated engagement data such as cart entries, reviews, ratings, and similar activity records may be permanently removed and will not be retained.

Account Deletion
Users may delete their account at any time. Account deletion is permanent and takes effect immediately. Deleted accounts cannot be restored, and we do not maintain backups for deleted accounts.

If you have sold products through the platform, products previously purchased by customers will remain archived after account deletion to ensure those customers can continue to access their purchases. Personal profile information associated with the deleted account will be removed or anonymized where reasonably possible.

We may retain financial records, transaction histories, tax documentation, and other information that we are legally required to maintain, even after account deletion.

Upon account deletion, we will delete or anonymize your personal data where possible, except where retention is required by law or necessary to fulfill our obligations to existing customers.

6. Your Rights and Choices

You have the following rights regarding your personal data:

Right to Access
Request a summary of personal data we hold about you

Right to Correction
Update or correct inaccurate information in your profile

Right to Deletion
Right to delete your personal data via the dashboard

Right to Withdraw Consent
Withdraw consent for processing based on consent

To exercise any of these rights, please contact us through our grievance portal.
We will respond to your request within 30 days.

7. Data Security

Security Measures

• Encryption (SSL/TLS) for data transmission
• Secure access controls and authentication
• Regular security assessments and updates
• Secure infrastructure and data storage
• Encrypted storage for digital product files

Important: We implement reasonable security measures to protect your data. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Third-Party Links

Our Platform may contain links to other websites not operated by us. We are not responsible for the content or privacy practices of third-party sites.

9. International Data Transfers

Your information is primarily processed and stored on servers located in India. Some service providers may have operations outside India, and we ensure appropriate safeguards are in place.

10. Contact Information

For privacy-related inquiries and to exercise your rights, please contact us through our grievance portal:

Grievance Portal

www.qxel.app/grievance
We aim to respond to all inquiries within 7 business days.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Effective Date" at the top
• Providing notice via email or Platform notification

Your continued use of the Service after the effective date constitutes your acceptance of the updated policy.