Frequently Asked Questions - Qxel

Selling on Qxel

• Q: What can I sell on Qxel?
  A: You can sell various digital products including:

  • Templates (resume, website, presentation, business)
  • Courses and educational materials
  • Videos and tutorials
  • Digital arts and illustrations
  • E-books and guides
  • Software and tools
  • Design assets (logos, icons, graphics)
  • Fonts and typography
  • Music and audio files
  • Photography

• Q: Are there any restrictions on what I can sell?
  A: Yes, prohibited content includes:

  • Copyrighted material you don't own
  • Malware or harmful software
  • Adult or explicit content
  • Hate speech or discriminatory material
  • Illegal or fraudulent content
  • Products violating intellectual property rights

• Q: Why did my product get rejected?
  A: Qxel rejects the product only if the product contains nothing but a URL or it is against our terms.

• Q: Does Qxel require KYC?
  A: Qxel KYC is only for large sellers just for safety, and there is no feature difference between Non-KYC and KYC users.

• Q: How many products can I upload?
  A: We don't have restrictions on the number of products you can upload. We have a soft limit of 15 per day.

• Q: What file formats are supported?
  A: We support: ZIP, PNG, JPG, MP4, PDF, TXT, FONT files, and other common digital formats.

• Q: What are the file size limits?
  A: Products can be up to 300 MB.

• Q: How do I set product prices?
  A: You set your own prices. We recommend researching similar products and considering:

  • Product quality and uniqueness
  • Market demand
  • Development time and effort
  • Competitive pricing

• Q: Can I update my product after uploading?
  A: Yes, you can update product details including Title, Name, Description, Categories, Sub Categories, FAQ, etc.

Pricing & Payments

• Q: How does Qxel determine pricing?
  A: Qxel determines fees only when you withdraw your money. Read more at our Pricing page.

• Q: What are Qxel's fees?
  A: We charge 6% (excluding taxes and gateway charges).

• Q: What payment methods are supported?
  A: We support every Indian and global payment method.

• Q: Do buyers pay additional fees?
  A: Buyers pay platform GST and payment gateway charges.

• Q: When can I withdraw my earnings?
  A: You can withdraw your money without any requirements. Make sure the amount is higher than payout charges.

Product Management

• Q: How long does product approval take?
  A: Product approvals usually take up to 2 days, but we ensure to make it as fast as possible.

• Q: Can I update my product after listing?
  A: Yes, you can update product details including Title, Name, Description, Categories, Sub Categories, FAQ, etc.

Buying on Qxel

• Q: How do I purchase a product?
  A: 1. Create an account

  2. Browse or search for products
  3. Review product details and previews
  4. Click buy
  5. Complete secure payment
  6. Access product immediately from your dashboard

• Q: How do I access purchased products?
  A: Purchased products are immediately available in your dashboard under "My Purchases." You can download them anytime.

• Q: Can I get a refund?
  A: Yes, but only in situations like if the product file has some errors or the product file doesn't match its details.

Reporting & Issues

• Q: How to Report a Product?
  A: Report products directly on the product page using the Report icon (flag symbol). Please provide specific details about your concern.

• Q: What happens when I report a product?
  A: Our moderation team reviews reported products within 24 hours. If a product violates our policies, it will be removed, and appropriate action will be taken against the seller.

• Q: How do I report a seller?
  A: Use the "Report User" option on the seller's profile page or contact our support team with details.

• Q: What should I do if a product doesn't work?
  A: 1. Contact the seller directly through the platform messaging system

  2. If unresolved, contact our support team within 7 days of purchase
  3. Provide screenshots or details of the issue

Account Management

• Q: Can I have both buyer and seller accounts?
  A: Qxel user accounts work the same for both. There is no separation.

• Q: How do I update my account information?
  A: Go to Dashboard → Settings → Account to update your profile information, email, and password.

• Q: What if I forget my password?
  A: Go to Forgot Password page and change your password there.

• Q: How do I delete my account?
  A: Contact our support team to request account deletion. Note: This action is irreversible and will remove all your products and purchase history.

Technical Issues

• Q: The website isn't loading properly.
  A: Try:

  1. Clearing your browser cache
  2. Using a different browser
  3. Checking your internet connection
  4. Disabling browser extensions temporarily

  If issues persist, contact our support team with your browser details and error messages.

• Q: I can't upload my product.
  A: Check:

  1. File size is within limits
  2. File format is supported
  3. You have available upload slots for the day
  4. Your internet connection is stable

• Q: Payment failed but money was deducted.
  A: Contact our support team immediately with:

  • Transaction ID
  • Payment method details
  • Screenshot of the error/payment confirmation

  We'll investigate and resolve within 24 hours.

Security & Privacy

• Q: How is my data protected?
  A: We use:

  • SSL encryption for all data transmission
  • Secure storage for files and personal information
  • Regular security audits
  • Compliance with data protection regulations

• Q: Do you share my personal information?
  A: We only share information as necessary for:

  • Processing transactions
  • Legal compliance
  • Platform operations

  Read our Privacy Policy for details.

• Q: How do I report a security concern?
  A: You can report it at support@qxel.app

Still have questions? Contact Support or visit our Documents