Frequently Asked Questions - Qxel

What can I sell on Qxel?

You can sell various digital products including templates (resume, website, presentation, business), courses and educational materials, videos and tutorials, digital arts and illustrations, e-books and guides, software and tools, design assets (logos, icons, graphics), fonts and typography, music and audio files, and photography.

Are there any restrictions on what I can sell?

Yes, prohibited content includes copyrighted material you don't own, malware or harmful software, adult or explicit content, hate speech or discriminatory material, illegal or fraudulent content, and products violating intellectual property rights.

Why did my product get rejected?

Qxel rejects the product only if the product contains nothing but a URL or it is against our terms.

Does Qxel require KYC?

Qxel KYC is only for large sellers just for safety, and there is no feature difference between Non-KYC and KYC users.

How many products can I upload?

We don't have restrictions on the number of products you can upload. We have a soft limit of 15 per day.

What file formats are supported?

We support: ZIP, PNG, JPG, MP4, PDF, TXT, FONT files, and other common digital formats.

What are the file size limits?

Products can be up to 300 MB.

How do I set product prices?

You set your own prices. We recommend researching similar products and considering product quality and uniqueness, market demand, development time and effort, and competitive pricing.

Can I update my product after uploading?

Yes, you can update product details including Title, Name, Description, Categories, Sub Categories, FAQ, etc.

How does Qxel determine pricing?

Qxel determines fees only when you withdraw your money. Read more at our Pricing page.

What are Qxel's fees?

We charge 6% (excluding taxes and gateway charges).

What payment methods are supported?

We support every Indian and global payment method.

Do buyers pay additional fees?

Buyers pay platform GST and payment gateway charges.

When can I withdraw my earnings?

You can withdraw your money without any requirements. Make sure the amount is higher than payout charges.

How long does product approval take?

Product approvals usually take up to 2 days, but we ensure to make it as fast as possible.

Can I update my product after listing?

Yes, you can update product details including Title, Name, Description, Categories, Sub Categories, FAQ, etc.

How do I purchase a product?

1. Create an account
2. Browse or search for products
3. Review product details and previews
4. Click buy
5. Complete secure payment
6. Access product immediately from your dashboard

How do I access purchased products?

Purchased products are immediately available in your dashboard under 'My Purchases.' You can download them anytime.

Can I get a refund?

Yes, but only in situations like if the product file has some errors or the product file doesn't match its details.

How to Report a Product?

Report products directly on the product page using the Report icon (flag symbol). Please provide specific details about your concern.

What happens when I report a product?

Our moderation team reviews reported products within 24 hours. If a product violates our policies, it will be removed, and appropriate action will be taken against the seller.

How do I report a seller?

Use the 'Report User' option on the seller's profile page or contact our support team with details.

What should I do if a product doesn't work?

1. Contact the seller directly through the platform messaging system
2. If unresolved, contact our support team within 7 days of purchase
3. Provide screenshots or details of the issue

Can I have both buyer and seller accounts?

Qxel user accounts work the same for both. There is no separation.

How do I update my account information?

Go to Dashboard → Settings → Account to update your profile information, email, and password.

What if I forget my password?

Go to Forgot Password page and change your password there.

How do I delete my account?

Contact our support team to request account deletion. Note: This action is irreversible and will remove all your products and purchase history.

The website isn't loading properly.

Try:
1. Clearing your browser cache
2. Using a different browser
3. Checking your internet connection
4. Disabling browser extensions temporarily

If issues persist, contact our support team with your browser details and error messages.

I can't upload my product.

Check:
1. File size is within limits
2. File format is supported
3. You have available upload slots for the day
4. Your internet connection is stable

Payment failed but money was deducted.

Contact our support team immediately with:
- Transaction ID
- Payment method details
- Screenshot of the error/payment confirmation

We'll investigate and resolve within 24 hours.

How is my data protected?

We use:
- SSL encryption for all data transmission
- Secure storage for files and personal information
- Regular security audits
- Compliance with data protection regulations

Do you share my personal information?

We only share information as necessary for:
- Processing transactions
- Legal compliance
- Platform operations

Read our Privacy Policy for details.

How do I report a security concern?

You can report it at [email protected]